Dr Thomas Bohné and Colleagues received Highly Commended Paper Award at the Frontiers 2025 conference!

The team of co-authors that included Jan H. Blümel, Mohamed Zaki, and head of CHL, Dr Thomas Bohné received the Highly Commended Paper Award at the Frontiers 2025 Conference for the paper “Personal Touch in Digital Customer Service: A Conceptual Framework of Relational Personalization for Conversational AI,” published in the Journal of Service Theory and Practice.