July 2025

The team of co-authors that included Jan H. Blümel, Mohamed Zaki, and head of CHL, Dr Thomas Bohné received the Highly Commended Paper Award at the Frontiers 2025 Conference for the paper “Personal Touch in Digital Customer Service: A Conceptual Framework of Relational Personalization for Conversational AI,” published in the Journal of Service Theory and Practice.

CHL member and PhD in Engineering student Jan Helmich, working on his thesis project under the supervision Dr Thomas Bohné has been named Cambridge University’s Sports Person of the Year. Huge congratulations to Jan! Please find more details on Trinity Hall’s website: Jan Helmich wins Cambridge University’s Sports Person of the Year